Bathroom Centre Liverpool LTD
Terms & Conditions
DEFINITIONS
In these conditions:
• ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
• ‘Contract’ means any contract for Goods made between you and the Company;
• ‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions;
• ‘We’ means Bathroom Centre Liverpool LTD. Registered in England & Wales Company Number: 10496849, ‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.
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• The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. The price of the Goods will include VAT at the prevailing rate. Delivery charges may be applicable to your order. Prices correct at time of print. Errors and omissions excepted by customer.
• Acceptance of the quotation, together with confirmation of a commencement date, shall constitute the client’s agreement to all terms, specifications, and conditions set out therein. Such acceptance shall create a legally binding contract between the parties, incorporating all details, obligations, and provisions contained within the quotation.
Supply and Installation
• The price of the Goods shall be the price given on the date you place your order and will be confirmed on your invoice. However as our installation diary can be booked up 6 months in advance any price increases 30 days before installation may be added to your invoice. The price of the Goods will include VAT at the prevailing rate. Delivery charges may be applicable to your order. Prices correct at time of print. Errors and omissions excepted by customers.
• Failure to make payment could result in a delay or loss of fitting date. Late payment of the above may result in a change to the fitting date allocated.
• The deposit is confirmation of the existence of a legally binding contract, which is non refundable unless we are in breach of the contract. This is in accordance with your statutory right under the sales of goods legislation.
• On receipt of a deposit, it is understood that if the Customer cancels the Contract out of the 14 day cancellation period, then they will be liable to cover any costs encountered by MB Kitchens & Bathrooms.
• Once the order for work is confirmed and the parts ordered, the Customer will be liable for the cost of all parts and consumables ordered, in respect of the work detailed, irrespective of any work undertaken.
• If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by Bathroom Centre Liverpool LTD had the work been carried out &/or materials supplied in accordance with such instructions.
• Title of goods does not pass until payment is made in full
• "The contract shall be deemed to have been entered into upon the acceptance of the quotation by the client, verbally or otherwise, and the mutual agreement of a commencement date. Such acceptance shall constitute a binding legal acknowledgment of, and agreement to, all terms and conditions set forth in the quotation."
DEPOSIT ORDERS
• We guarantee to hold the price of the goods on your invoice for 28 days from the date of your order. Should you be unable to take receipt of your goods within this time, the price paid can only be guaranteed by making payment in full and taking delivery within a further 30 days.
DATE FOR PAYMENTS
Supply Only
• The payment schedule will be a minimum of 50% deposit required in order for any non-stock item to be ordered. The remaining balance must be paid in full prior to items being handed over
Supply & Installation
• A non-refundable deposit of £300 is required in order for us to book any work into the calender and secure a date. A 50% deposit is required before work commences, with an invoice being sent out the week bore work is due to begin. The remaining balance is to be paid in full once the works are complete. This excludes any outstanding snagging or replacement items that need to be undertaken. Depending on what outstanding work is required, Bathroom Centre Liverpool LTD will suggest an amount to withhold until the work is complete.
• Special order items such as painted baths etc are to be paid for in full at the time the order is confirmed with the manufacturer. For the avoidance of doubt, payment is on an ‘upfront’ basis because the goods are specially made to order, and the company would find it difficult,if not impossible to sell the goods to a third party. The full payment does not include the labor charge.
ORDER CHANGES
• Should you wish to change the order, delivery date or delivery address, you should contact Bathroom Centre Liverpool LTD0 no later than 7 days prior to your original agreed delivery date to enable us to perform the Contract.
CUSTOMER RESPONSIBILITY
SUPPLY & INSTALLATION
• It is the Customer’s responsibility to apply for and obtain all necessary approvals, such as planning permission, building regulation approval and listed building consent prior to the commencement of the works.
• The Customer will provide electricity and water for Bathroom Centre Liverpool LTD in relation to the works.
• The area of work must be cleared of any possessions before work can start. Anything remaining in the bathroom as work commences will be deemed as not required, and therefore disposed of.
• The Customer must advise Bathroom Centre Liverpool LTD if they wish any items from the bathroom to be kept and re-fitted.
• The Customer is responsible for providing storage space for any deliveries
Bathroom Centre Liverpool LTD does not take responsibility for the condition of any products/deliveries supplied by the customer. Any problems with the products/deliveries supplied by the customer will be sorted out by the customer and if work is delayed because of a problem with the product/delivery, an additional labor cost could be incurred.
• Registering of all products is the responsibility of the Customer.
• If, Bathroom Centre Liverpool LTD have carried out the works, the Customer is not wholly satisfied, then the Customer shall give notice no longer than 14 days after installation is complete, and shall allow Bathroom Centre Liverpool LTD, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate.
• The Customer accepts that if they fail to notify Bathroom Centre Liverpool LTD as aforesaid then we shall not be liable in respect of any defects in the works carried out.
• If a Customer incorrectly completes an eligibility declaration for VAT relief then we are obliged to charge the full prevailing VAT on the whole of the order and labour.
• Our labour is guaranteed for 1 year from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null &void if the work/appliance completed/supplied by Bathroom Centre Liverpool LTD: (i)Subject to misuse or negligence. (ii)Repaired, modified or tampered with by anyone other than a Bathroom Centre Liverpool LTD operative. Bathroom Centre Liverpool LTD will accept no liability for, or guarantee suitability; materials supplied by the Customer & will accept no liability for any consequential damage or fault.
• The Customer must exercise due care and remove any delicate or fragile furniture or possessions from the working area before work commences.
• While every effort is made not to damage your home, accidents do happen. Minor damage may occur to decor, plaster and tiling during the installation services but you agree that we will not be responsible for redecorating or making good any damage unless it is as a result of our negligence rather than an unavoidable consequence of having the Products fitted.
• If loft access is required, the loft should be made accessible, and items moved out of the way to gain access.
• Additional costs may be incurred for any unforeseen work that might occur or due to the unknown condition of the walls and floor once the tiles and bathroom suite have been removed.
• If carpets are to be lifted, then they will be put back to the best of our abilities. However, the Customer may need to pay for a carpet fitter to come to refit them.
• If the central heating is to be drained down to have new radiators moved/installed, and problems occur with the boiler or radiators on refill, we will endeavour to do everything possible to solve such a problem, however an additional charge may be incurred if a fault occurs beyond our control. This would involve a Gas Safe Engineer attending site.
• Bathroom Centre Liverpool LTD are only responsible for the section of plumbing/pipe work undertaken by them and are not liable for any problems with any other section of the plumbing/pipe work.
Bathroom Centre Liverpool LTD plumbing prices are based on 15 mm and 22 mm pipe work. If any specialist fittings are required or oversize pipe work is used in the house, any additional cost is to be paid for by the Customer.
• While we may provide drawings of the bathroom, these are only a representation of the finished bathroom and could change due to fitting restrictions, customer requirements and alterations.
• If the products are being supplied by the customer, Bathroom Centre Liverpool LTD ask that you have them delivered at least a week before work is due to commence as late delivery could result in additional charge as work cannot be undertaken or the work being rescheduled to the next available date.
• Following the room rip out, if the wall is in a bad state and needs to go back to brick then this will result in an additional cost being added to the plastering charge.
• Prior to plastering, if it is noticed that the walls are uneven, dips in the walls or are not level, then it may be necessary to add an additional cost for the walls to be floated flush. This will not be apparent until the room is empty and it is at the plastering stage.
• If the Customer has purchased their own accessories from elsewhere e.g. toilet roll holder, mirror, towel hook, depending on the amount of work necessary, a small charge may be added for the time taken. This should be brought to our attention at the start of the project.
TILING
• With regard to tiles purchased independently by the Customer, we ask that you buy at least 2 sq. m more than is required, and check batch/shade numbers are all the same. Failure to do so may result in a delayed start date and possibly an additional labour charge.
• When choosing tiles and borders, check to make sure they are both the same thickness to avoid creating a lip between the tile and border. Failure to do so may result in a delayed start date and possibly an additional labour charge.
• Please check your tiles carefully before tiling commences. Shade variation is a design feature of most tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiling has commenced. Please ensure you are happy with the shade of your tiles before you start any project. COLLECTION AND DELIVERY
• It is the Customer’s responsibility to ensure that there are reasonable storage facilities for the goods being delivered and that there is satisfactory access to the chosen location.
• Delivery dates are an estimate, however, we will endeavour to supply within a reasonable time. On supply only contracts, we would recommend that adequate leeway is allowed when organizing contractor start dates. Failure to deliver on an estimated delivery date shall not render Bathroom Centre Liverpool LTD liable for damages, lost time, or any other consequential loss.
• Delivery of goods will be deemed to have taken place when they are signed for and accepted at a chosen delivery address.
• Please inspect all goods on delivery and advise us of any shortfall, visible damage or incorrect goods within 24 hours.
• Goods cannot be returned once fitted or unpackaged
• MB Kitchens & Bathrooms are not liable for damages, lost time, or any other consequential loss.
• Delivery does not include unpacking or
• On supply only contracts, the driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property. You must therefore make your own arrangements at your own risk if the relevant item needs to be taken elsewhere at the delivery address.
• Home deliveries are generally made between 8 am and 5 pm. A convenient delivery date will be agreed with you at the point of placing your order.
• You shall be responsible for making all necessary arrangements to take collection of the Goods. Deliveries are to the front door or garage.
• Any specific, or exceptional delivery requirements should be agreed at the point of purchase.
• If you fail to take delivery of the Goods or fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges, and an admin fee.
• If you do not check your delivery is correct before installation commences, we will not accept liability for any additional costs that you incur while any product issues are resolved.
• You agree to accept delivery within 30 days of the date you make payment in full for your order unless otherwise agreed. We reserve the right to charge storage charges at the rate of 5% of the total order per month if orders are delivered outside 30 days. • Risk of damage to, or loss of the Goods shall pass to you at the time we deliver to your agreed delivery address. Check your delivery.
At the point of delivery please check that the number of items delivered matches the number advised on the delivery note, so that your delivery can be recorded accurately. We recommend you complete a full check of all items immediately after delivery. Please open each box and check that everything is as ordered and appears in good condition.
LOSS OR DAMAGE TO GOODS ON DELIVERY
• All damaged Goods, wherever possible, should be returned in their original packaging.
• Starting from the date a deposit is received, the Customer has the right to cancel the contract at any time within the period of 7 days
• Due to the nature of the goods once confirmed the contract is non-cancellable, the only exception is where Goods supplied are faulty or not in accordance with the specifications of Your order then cancellation will be allowed on those items.
• We cannot accept the return of unwanted goods unless goods are unopened and packaging is in perfect condition.
• We cannot refund Goods that have been damaged or used while in Your possession.
. • Any refunds will be reimbursed to you within 28 days from the day after the day on which the cancellation was made. This is subject to us being given reasonable opportunity to inspect the goods where we feel it necessary and goods are returned to us. Please be aware that a restocking fee of 25% will be incurred by the customer on return of any unwanted goods .
• You are obliged to take care of any products that you intend to return to us. We ask you to ensure that returned items are complete, unused, with unbroken seals and in the original packaging.
• We cannot refund Goods that have been damaged while in your possession
• Proof of purchase is required before any warranty claim can be assessed.
• We shall make good by reimbursement of the whole or part of the price or, at our option, by repair or by replacement any defect developing under normal domestic use of the Goods within the stated guarantee period for the product effected.
• All products come with a guarantee included at no extra cost. The length depends on the product. Please register all products guarantee where required
• If you are not entirely satisfied with your purchase please contact us. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.
We shall have no liability whatsoever for any failure to perform, or for a delay in the performance of any of our obligations under the Contract arising wholly or in part by reason for any factor beyond our direct control.
• The terms and conditions do not affect your statutory rights. • Bathroom Centre Liverpool LTD reserves the right to refuse or decline work at its own discretion. Where Bathroom Centre Liverpool LTD agree to carry out works for the Customer, those works shall be undertaken by the designated operative of Bathroom Centre Liverpool LTD at their absolute discretion. • Where an estimate has been supplied it may be revised in the following circumstances:— (i) If after submission of the estimate the Customer instructs Bathroom Centre Liverpool LTD (signed and put in writing) to carry out additional works not referred to in the estimate. (ii) If after submission of the estimate there is an increase in the price of materials. (iii) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared. (iv) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared. (v) If the original quotation is over 60 days old. • Fitting dates are only an estimated start date as this might change due to delays on previous jobs or delays with deliveries of products needed. • The quote/estimate does not include any decorating unless stated. • Bathroom Centre Liverpool LTD would like to take before and after photos for use on our website
• Bathroom Centre Liverpool LTD estimate is based on the calculation of keeping all the old copper and brass removed from the
• Bathroom Centre Liverpool LTD is not responsible for any damage caused by skips being delivered or placed on your property. We may however order over sized skips at our expense to allow for additional shop waste to be placed in the skip. • Whilst we will try to ensure we keep dust and disruption to a minimum during the provision of the installation services, you should take all reasonable and necessary steps to minimize the impact of the installation services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the Fitters will endeavour to clean up after themselves, you should expect some dust to result from the installation services and you agree that we will not be liable for any cleaning expenses resulting from such dust. • Full payment is due on completion. Funds can be transferred direct to: • Account Name: Bathroom Centre Liverpool LTD• Sort Code: 09-01-29 • Account Number 19751551 • Bank: Santander.
Our Guarantee:
• Our guarantee is limited to the products supplied and does not cover any associated installation costs, consequential loss or damage claims.
• We will replace at our discretion, in part or whole, a product which is defective in operation or materials. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products should be installed in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discoloration due to prolonged exposure to sunlight or UV light, general wear and tear (for example light bulbs, hinges, cartridges & shower hoses are items that do need to be replaced periodically), damage due to poor installation or servicing or consequential loss. Shower hoses, tap and shower cartridges & furniture hinges are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt. Bathroom Centre Liverpool LTD reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms as set out here. • Our Guarantee is in addition to your statutory rights, and doesn't affect your statutory rights• Products sold as ex-display have been installed in our showroom and may well have scuffs and cosmetic damage consistent with normal use and wherever possible we have tried to show affected areas prior to sale.
• Ex-display products are sold without warranty. This does not affect customer's statutory rights.
VARIATIONS • Bathroom Centre Liverpool LTD or the Customer must not carry out any major variation to the existing estimate without first agreeing the specification and price.
FITTING CHARGES
Additional fitting information and costs that may arise from the unknown aspects of the nature of the work
• Customer own supplied products to be installed is classed as additional work and will be charged accordingly, unless agreed prior to installation.
• Where access to the loft is required, loft insulation will be moved and placed back as best as possible. Excessive installation will be piled to one side if we deem it necessary.
. • Down lights are fitted to the best of our abilities taking into account the positions of the joists above.
• Fitting blinds is classed as additional work and will be charged accordingly, unless agreed prior to installation. All additional work is charged at £45 +VAT per hour plus any materials used, unless separate price is agreed.
• If you wish to cancel the contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) this to Bathroom Centre Liverpool LTD